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There is a billing error - how can I get a refund?
There is a billing error - how can I get a refund?
Tulio Ridolfi avatar
Written by Tulio Ridolfi
Updated over a week ago

Gremlins are sneaky, and get into all sorts of places - including billing systems.

If for some reason, the gremlins have messed up the amount you’ve been charged for your Hopster subscription don’t worry - we will refund you if you have been mistakenly overcharged.

Just drop us an email at support@sandboxkids.io and we'll work with you to get it sorted.

Please note, we can only refund genuine billing errors
Eg: Being charged because you didn't cancel your account prior to your billing date - while annoying - does not count as a billing error, so we cannot issue a refund.

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